04.05.2024

Hey guys hey going morning. good morning hey Steph you got a minute. what's up I have a customer who I think. might be struggling with his gambling. have you noticed anything in particular. yeah a few things over the last couple. of weeks heavy use of the ATM asking. other punters for money it's one of. their capitals he seems to always be in. and via the same machine he's also made. some comments might have been said as a. joke but I can't be sure. anything paying out and this applies is. the ATM please I've paid your wages for. the week a I've already spoken with him. and he's agreed to talk with you so I've. asked him sinned wait for you over in. the dining area okay I'll be straight. over hey mate. thanks for waiting for me so one of my. staff has been watching you and tells me. you might have a gambling problem.

Gambling problem who do you think you're. talking to I have to sit here and listen. to this. I can't accuse him. it's not my place to judge I know how. hard it can be to seek help I need to. try a different approach hey mate thanks. for waiting for me how are you going it. sounds like things aren't going too well. for you right now. how are things at home is everything all. right really stuffed up this time it's. boss the rent. I can't tell the wife she'll leave me. for sure what to do. where to go. I'm not equipped for this I'm not a. counselor I need to stay focused on what. I can do the important thing is to let. him know help is available and then our. venue is here to support him hi there. I'm Steph I just want to let you know. we're here to help if you're not. enjoying gambling like you used to if. you like I can take you through a couple.

of ways we can help I'm just having a. bad day look I totally get that I know. some people that are great to chat to. when you're having a bad day here's the. number for a free helpline you can use a. phone here to call now if you like you. might find it helpful just to talk it. through with someone. okay so I've let him know help is. available and given him the opportunity. to talk to someone now I want to let him. know that we're here to help him. whatever decision he makes whatever you. choose we're here to support you have. you heard about self exclusion or active. monitoring. when I